Update re: Provider Training in April 2015

Registration is now open for several instructor-led training courses for providers that will be held in April 2015, beginning this week. The duration varies depending on the course and space is limited. Following are details on the courses and the dates and times they are being offered. Instructions for how to enroll are at the bottom of the announcement.

NOTE: The dates for the two Dental provider courses have changed and the date for the New OA course was corrected.
Wednesday, April 1 - 9:30 a.m. to 12:00 p.m. - Prior Approval – Institutional
This course will cover submitting Prior Approval (PA) Requests with a focus on Nursing Facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval inquiry to check on the status of the PA Request.  The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.
 
Wednesday, April 1 - 1:00 p.m. to 4:00 p.m.  - Submitting an Institutional Claim
This course will focus on how to submit an Institutional Claim via the NCTracks Provider Portal with emphasis on Long Term Care and Secondary Claims.  At the end of training, providers will be able to enter an Institutional claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.  The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.
 
Wednesday, April 8 - 1:00 p.m. to 3:00 p.m. - Recipient Eligibility Verification
 
In this training providers learn to use the Eligibility Verification System (EVS), which provides information regarding a recipient's eligibility for services in real time. At the end of training, providers will be able to submit an Individual Recipient Eligibility Inquiry, submit a Batch Eligibility Inquiry, and view an Eligibility Response. This course will be taught at the CSC facility in Raleigh. The course includes hands-on training and will be limited to 45 participants.
 
Friday, April 10 - 9:30 a.m. to 12:00 p.m. - Prior Approval - Dental and Orthodontic
 
This course will cover submitting Prior Approval (PA) Requests for Dental and Orthodontic procedures to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval Inquiry to check on the status of the PA Request. The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.
 
Tuesday, April 14 - 9:30 a.m. to 12:00 p.m. - Prior Approval – Pharmacy
This course will show participants how to submit and inquire about Pharmacy Prior Approval (PA) Requests on the NCTracks Provider Portal. It will also cover Prior Approval Inquiry to check on the status of the Pharmacy PA Request.  The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.

Friday, April 17 - 9:00 a.m. to 11:00 a.m. - Prior Approval – Institutional
This course will cover submitting Prior Approval (PA) Requests with a focus on Nursing Facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval inquiry to check on the status of the PA Request.  The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.

Wednesday, April 22 - 9:30 a.m. to 12:00 p.m. - Prior Approval - Medical (Professional)
This course will cover submitting Prior Approval (PA) Requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval inquiry to check on the status of the PA Request.  The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants. 

Wednesday, April 22 - 1:00 p.m. to 4:00 p.m.  - Submitting a Professional Claim
This course will focus on how to submit a Professional Claim via the NCTracks Provider Portal.  At the end of training, providers will be able to enter a Professional claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.  The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants. 
 
Friday, April 24 - 9:30 a.m. to 12:30 p.m. - Submitting Dental and Orthodontic Claims
 
This course will focus on how to submit Dental and Orthodontic Claims via the NCTracks Provider Portal. At the end of training, providers will be able to enter Dental and Orthodontic claims, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.
 
Tuesday, April 28 – 9:00 a.m. to 11:00 a.m. (WebEx) – New Office Administrator
This course shows authorized users the process for changing the current Office Administrator (OA) to a new Office Administrator for an Individual Provider or Organization with a National Provider Identification (NPI) number or Atypical Provider Number. At the end of training, participants will be able to update the Office Administrator for an Individual Provider or Organization, and upgrade existing users to Managing Relationships. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants. 
 
Training Enrollment Instructions:
 
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site and ILTs: Remote via WebEx, depending on the format of the course.  Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.