NCTracks
DME Instructor-Led Training Offered Again
The new instructor-led training course for DME providers is being offered again. The course, "DME Claims Processing," covers in detail how to create a DME Professional claim via the NCTracks Provider Portal, including entering the claim, saving and retrieving a claim draft, submitting the claim and verifying its status, as well as copying and resubmitting a claim. The examples covered in the course include a single line DME claim, a claim with multiple service lines, and a Medicare Part B secondary claim. The training includes an explanation of how to submit time limit override requests.
The DME course is offered in two formats - WebEx and In-person. The WebEx is available from any location with a telephone, computer and internet connection. The In-person training will be given at the CSC facility in Raleigh. The WebEx will be 2 1/2 hours in duration and limited to 115 participants per session. The In-person training will be 4 hours in duration, including hands-on exercises for the participants, and is limited to 50 per session. The sessions will be held on:
WebEx
Friday, May 23 - 9:30 AM to 12:00 PM
In-Person
Thursday, May 29 - 1:00 PM to 5:00 PM
This training is specific to DME providers. Providers can register for a session in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The "DME Claims Processing" course can be found in the sub-folders labeled ILTs: On-site and ILTs: Remote via WebEx, depending on the format of the course. (Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort.) For those who are unable to attend the training sessions, the training materials are posted on SkillPort.
If providers experience any problems registering via Skillport for the new DME Instructor-Led Training, it is recommended that you clear the cookies in your internet browser. In this case, what is usually observed is that the registration will not open and the provider is unable to sign up for the course. Clearing the cookies will typically resolve the issue and allow the provider to complete the course registration. For guidance on deleting cookies, consult the Help instructions in your internet browser.