NCTracks
Using Provider Portal to Inquire on Recipient Eligibility
Providers who want to inquire on recipient eligibility using the NCTracks website should use the secure Provider Portal. The Office Administrator for the provider’s NPI can provision any staff members that need access to recipient eligibility information in NCTracks. A few providers have apparently been attempting to obtain recipient eligibility information using the secure Recipient Portal. The Recipient Portal is for recipients and their families or guardians and should not be used by providers.
The CBT course “RCP 131 Viewing Recipient Information Eligibility Providers” shows how to access recipient eligibility information using the secure Provider Portal. Providers can register for this course in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The course can be found under the topic Recipient in the sub-folder labeled CBTs. Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.