Reminder re: Provider Help Center Coming to Raleigh October 29

This is a reminder that the NCTracks team is offering an in-person Provider Help Center on Wednesday, October 29, 2014, from 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m. at CSC, 2610 Wycliff Road, Raleigh, NC, 27607. NCTracks staff from Provider Enrollment, Provider Relations, Claims, and Prior Approval will be available to assist registered NC providers with questions or concerns regarding NCTracks.

A few important considerations regarding the Provider Help Center:

  • Providers will be assisted on a first-come, first-served basis, but registration for either the morning or afternoon session is required and limited to 45 providers per session. Providers must register for the Provider Help Center in SkillPort. (See instructions below.)
  • Each provider will be limited to a maximum of one (1) hour, so bring your most pressing issue. There is likely to be a waiting period, so don't forget that you can also request a site visit using the Contact Us page on the Provider Portal, if you prefer not to travel to Raleigh.
  • Please bring specific examples. The more details that can be provided about the issue, such as screen shots, NPI numbers, TCNs (claim numbers), denial codes, etc., the more help the NCTracks team will be able to provide.
  • There is ample parking, but please park in the unmarked spaces only. Cars parked in violation are subject to towing at the owner's expense.
  • There is a small cafeteria on site that serves coffee, breakfast and lunch.
  • Additionally, there will be a workshop on current NC Tracks issues, common errors, and upcoming changes conducted at 9, 10, and 11 a.m. and 1, 2, and 3 p.m., so providers can also enhance their learning while they wait. Space is limited and will be on a first come, first served basis.
 
To access SkillPort, logon to the secure NCTracks Provider Portal and click the "Provider Training" button. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The Provider Help Center sessions can be found in the sub-folder labeled ILTs: On-site. Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.