Preparation for Upcoming Changes in NCTracks

This weekend, changes are being implemented in the NCTracks system. In order to prepare for these changes, an update will be made that may impact providers and operations users logging into NCTracks secure portals as early as April 23, 2021. If this issue occurs, it is advised that users should clear the cookies from the browser they are using to access NCTracks and try again.

For more information on how to clear cookies from your browser please use the following link: https://www.lifewire.com/how-to-delete-cookies-2617981

For more information on the upcoming changes please see the list of changes below:

• Functionality to Display Future Eligibility Status to Be Added to NCTracks
• Two New Dental Taxonomy Codes Added to NCTracks
• NCTracks to Verify Active Home State Medicaid Participation for Border and Out-of-State Locations
• NCTracks to Capture and Store CAP C/CAP DA Recipient Consent Forms
• Update to Pharmacy Lock-In Criteria
• (Operations/State Users Only) Update to ShareNet and Change Management Access