Reminder: Credit Balance Reporting

This is a reminder that the N.C. Division of Medical Assistance (DMA) Credit Balance Reporting process moved from paper to electronic, which is more efficient. Each Provider will need to register with the HMS eCenter to use the Self-Disclosure application within eCenter. To submit your completed Credit Balance Report Providers should do the following:

1. Navigate to the HMS eCenter: ecenter.hmsy.com
2. If you have never used eCenter, please click on the link “Start here for new access”

a. Fill out the registration and click submit.
b. You should receive a follow-up communication from the HMS Help Desk. Please inform the Help Desk that you need access in eCenter to the “Provider Portal Provider Overpayment Reporting-NC.”

3. If you are a user in eCenter, please call the HMS Help Desk (1-855-554-6748) to request that your access be updated.

a. Inform the Help Desk that you need your access updated in eCenter to the “Provider Portal Provider Overpayment Reporting-NC.”

4. Once this has been completed you can take the steps within the eCenter site to submit your Credit Balance report.

If a paper report has to be mailed please mail it to:

Third Party Recovery, DMA, 2508 Mail Service Center, Raleigh, NC, 27699-2508.