New Rules for Abandoned Applications in NCTracks

Effective January 27, 2019, new rules will apply to abandoned applications in NCTracks.  While the process for addressing incomplete applications will not change, the timeframes allowed for the submission of documentation have been revised. This change applies to all provider applications including Enrollment, Re-enrollment, Manage Change Request, Re-Verification, and Fingerprinting Applications.

If a provider submits an incomplete application to NCTracks, the application will be returned, and an Application Incomplete Letter will be sent to the email address of the provider’s Office Administrator (OA) and to the secure NCTracks provider portal Message Center Inbox. The provider will be given 30 calendar days to upload the required document(s). Failure to do so will result in an abandoned application and an Abandoned Application Letter will be issued. 

If a provider uploads documentation that is deemed insufficient, the application will be returned, and an Application Incomplete Letter will be sent to the provider.  The provider will be given 10 calendar days to respond. Failure to respond will result in an abandoned application and an Abandoned Application Letter will be issued. If a provider responds timely with the submission of additional documentation but that documentation is deemed insufficient, the application will be returned to the provider and the provider will be given a final 10 days to comply.  If, at the end of the final 10-day period, the application remains incomplete due to insufficient documentation, the application will be abandoned and an Abandoned Application Letter will be issued.

Consequences of abandoned applications:

•  Re-verifications: Providers whose Re-verification Due Dates have passed will be terminated and re-enrollment will be required.  Providers whose Re-verification Due Dates have not yet passed still have the opportunity to complete and submit another Re-verification Application. Applicable fees apply.
•  Enrollment, Re-enrollment, and Manage Change Requests: Providers will be required to submit a new application and pay any applicable fees.
• Fingerprinting: Providers whose Fingerprinting Applications are abandoned will be terminated.

Providers are encouraged to quickly address incomplete applications to avoid having them abandon. For additional information on Re-verification, Fingerprinting, and other applications, refer to the NCTracks provider portal.