New Fingerprinting FAQs

Four new Frequently Asked Questions (FAQs) about the fingerprinting process have been added to the NCTracks provider portal.

 

Question: Who should sign the Electronic Submission Release of Information form where it says Law Enforcement Agency Section?

Response: This section should be completed by the Official at the Sherriff’s Office at the time of fingerprinting.

 

Question: My name is spelled incorrectly on the Electronic Submission Release of Information form, what should I do?

Response: The form is generated from what was entered in your NCTracks application therefore you should contact CSRA to withdraw the application. The application should then be submitted with the correct information and the form will be re-generated.

 

Question: After completing my Electronic Submission Release of Information form do I mail it to the address located on the form under Agency Section?

Response: No, forms must be electronically uploaded to the provider’s record in NCTracks by using the following steps:

  1. From the Submitted Applications section of the Status and Management page, the OA will see that any NPI that has a status of “In Review” will also have a hyperlink to Upload Documents.
  2. Once the link is selected, the OA will be able to browse for and attach the form.
  3. Select the Upload Documents link found under the Fingerprint Evidence Documents section.

At this point the process is complete, and the provider will be able to go to the Status and Management page for an updated application status.

Forms mailed to NCTracks or the location under the Agency Section on the form will not be processed. The form MUST be uploaded into NCTracks to the provider record.

 

Question: I received my Fingerprinting card from the Sherriff’s Office, what do I do now?

Response: We encourage live scan results, but if you receive your Fingerprinting card you must mail it to the SBI for processing at NCSBI/Applicant Unit 3320 Garner Road Raleigh, NC 27626. The Electronic Submission Release of Information form is still required to be uploaded to NCTracks.

 

FAQs are added regularly in response to questions from providers. For a complete list, refer to the Fingerprinting FAQ page.