Updates to Frequently Asked Questions

Updates have recently been made to several categories of Frequently Asked Questions (FAQs) on the NCTracks Provider Portal, including:

Manage Change Request FAQs – based on questions asked during training on MCR changes

ICD-10 FAQs – based on questions received in the ICD-10 Inbox

NCTracks Glossary – based on questions posed to Provider Relations Representatives

In many cases, providers may be able to save time and a phone call to the Contact Center by checking the FAQs first.