NCTracks
Reminder - CSC Regional Provider Relations Representatives
CSC has Regional Provider Relations Representatives, serving all regions of the state of North Carolina. The Representatives can assist providers with all aspects of the NCTracks system, including questions or issues about claims, prior approval, enrollment, etc. In some cases, the Representative may be able to help you resolve the issue over the phone, or they will schedule a day and time to come to your office at your convenience. There is no cost associated with this service.
Provider site visits can be requested online using the NCTracks Provider Portal. For details on how to request a site visit, see below.
Click on the Contact Us link, found at the bottom of every NCTracks web page, complete the form, select the Subject “Request a Site Visit” from the drop down box, and click on the “Send” button. A Provider Relations Representative will be in contact to schedule a site visit.