Attention: Optical Providers Voided Requests for Visual Aids due to early submission

Providers are reminded that Recipients under the age of 21 are eligible for visual aids one time a year, based on the approval date. In some cases, requests that are submitted earlier than 365 days from the last approval are automatically voided by NCTracks. In those cases, there is typically not any notification to providers about why the request was voided.

To avoid this situation, providers are encouraged to review their records on established recipients, know the date of last approved visual aids, and submit requests accordingly. If a recipient's history is unavailable, providers may contact the CSC Call Center at 1-888-688-6696 to inquire about the last approval date.