End of ICD-10 Transition

Two months after ICD-10 became the law of the land, the situation is normal with NCTracks. From the first day, problems were minimal and most providers made the adjustment easily. All those months and years of hard work paid off.

Now that the transition is complete, the NCTracks ICD-10 Team is disbanding. By the end of the year, on December 31, the NCTracks ICD-10 Crosswalk and the NCTracks ICD-10 Inbox will shut down. They served their purpose of helping providers make the transition. Thousands of you visited the crosswalk every day.

But we’re not leaving you without help:

- If you need to know what an ICD-9 code corresponds to in ICD-10, you can look it up on the crosswalk or GEMS maintained by the Centers for Medicare and Medicaid Services at https://www.cms.gov/Medicare/Coding/ICD10/Index.html. (Not all of these codes may be covered in NCTracks.)

- You’re encouraged to check DMA policies for the specific codes used by NCTracks at http://www2.ncdhhs.gov/dma/mp/ or http://dma.ncdhhs.gov/documents?combine=clinical+coverage+policies&field_agency_department_tid_1=All.

- You can refer to the NCTracks ICD-10 webpage at https://www.nctracks.nc.gov/content/public/providers/ICD10.html for FAQs, fact sheets, and the Help Kit. Also, review the Issues List, where we will continue to post any issues that arise and their resolution.

- Computer-based provider training for NCTracks ICD-10 can be accessed at your convenience on the secure provider portal.

- And if you have any questions, you can, as usual, contact the NCTracks Call Center at 800-688-6696 or NCTracksProvider@nctracks.com.

Note: The NCTracks Call Center agents cannot determine what the right diagnosis code is for any particular situation. Determining the correct diagnosis code can only be done by the medical professional treating the patient.

Now, take a moment to pat yourself on the back. We all put in long hours to make this huge transition appear practically effortless. And we thank you.